Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit and use our online gaming platform. As a responsible gaming operator licensed in the United Kingdom, we are committed to transparency regarding data collection and processing practices. By continuing to use our services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein.
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They contain information that helps us recognise your browser and remember certain details about your preferences and activities. Cookies are widely used by online gaming platforms to enhance user experience, ensure security, and provide personalised content.
Our platform utilises various types of cookies, including session cookies that expire when you close your browser, and persistent cookies that remain on your device for a specified period. We also employ first-party cookies set directly by our domain and third-party cookies from external service providers to support analytics, marketing, and payment processing functions.
2. Types of Cookies We Use
| Cookie Type | Purpose | Duration | Examples |
| Essential Cookies | Enable core functionality and security features required for platform operation | Session or up to 1 year | Login authentication, fraud prevention, SSL certificates |
| Functional Cookies | Remember your preferences and settings to enhance user experience | 30 days to 2 years | Language selection, game preferences, deposit limits |
| Analytics Cookies | Collect data about site usage and performance to improve our services | 30 days to 2 years | Page views, session duration, popular games tracking |
| Marketing Cookies | Deliver targeted advertisements and promotional content | 30 days to 1 year | Personalised bonuses, retargeting campaigns, affiliate tracking |
3. How We Use Cookies
We implement cookies to facilitate seamless gaming experiences and maintain the highest standards of security and responsible gambling. Our cookie usage serves several critical functions within the online gaming environment.
- Account management and authentication to ensure secure access to your gaming account and prevent unauthorised usage
- Game functionality including saving progress, maintaining betting history, and preserving favourite slot selections
- Payment processing security to protect financial transactions and comply with UK Gambling Commission requirements
- Responsible gambling tools such as deposit limits, session time tracking, and self-exclusion enforcement
- Platform optimisation through performance monitoring and identification of technical issues affecting gameplay
- Customer support enhancement by providing our team with relevant account information during assistance requests
- Regulatory compliance including age verification, jurisdiction checking, and audit trail maintenance
4. Third-Party Cookies
Our platform integrates with various third-party services that may place their own cookies on your device. These partnerships enable us to provide comprehensive gaming services, secure payment options, and targeted promotional content.
Third-party cookie providers include payment processors for secure transaction handling, game developers for slot and casino game functionality, analytics services for performance monitoring, and advertising networks for promotional campaigns. Each third-party provider operates under their own privacy policies and cookie practices, which we encourage you to review.
We carefully select third-party partners who demonstrate compliance with UK data protection regulations and maintain appropriate security standards. However, we cannot control third-party cookie practices and recommend reviewing their respective policies for complete information about their data handling procedures.
5. Managing Your Cookie Preferences
You have various options for managing cookies on our platform, allowing you to control your privacy preferences while maintaining optimal gaming functionality.
- Cookie consent banner settings accessible upon first visit and through account preferences menu
- Browser-level cookie controls available through your web browser's privacy settings
- Account dashboard options for managing functional and marketing cookie preferences
- Opt-out mechanisms for specific third-party services including analytics and advertising cookies
- Mobile app settings for users accessing our platform through dedicated gaming applications
Please note that disabling essential cookies may impact core platform functionality, including account access, payment processing, and responsible gambling tools. We recommend maintaining essential cookies while customising preferences for functional, analytics, and marketing categories based on your comfort level.
6. Browser Cookie Settings
Most web browsers allow you to control cookie acceptance and deletion through their privacy settings. Here are instructions for managing cookies in popular browsers:
- Google Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data, then select your preferred cookie handling options
- Mozilla Firefox: Access Options > Privacy & Security > Cookies and Site Data to configure cookie acceptance and storage settings
- Safari: Choose Preferences > Privacy > Cookies and website data to manage cookie preferences and blocking options
- Microsoft Edge: Go to Settings > Site Permissions > Cookies and site data to control cookie behaviour and exceptions
- Internet Explorer: Select Tools > Internet Options > Privacy tab to adjust cookie handling through privacy slider or custom settings
Clearing your browser cookies will remove saved login information, game preferences, and personalised settings, requiring you to re-enter this information during subsequent visits to our platform.
7. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, technologies, or regulatory requirements. We will notify users of significant policy changes through our website, email communications, or account notifications.
The effective date of this policy and any subsequent revisions will be clearly displayed at the top of this document. We encourage regular review of this policy to stay informed about our cookie practices and your available options.
For questions regarding our cookie usage, privacy practices, or to exercise your data protection rights under UK GDPR regulations, please contact our Data Protection Officer through the customer support channels provided in your account dashboard. Our team is committed to addressing privacy concerns promptly and transparently.